How RepSpark's Community Expanded Turtleson's Retailer Reach

The Results Turtleson Saw From Using RepSpark

• Community Inclusion: Turtleson identified inclusion in our Community as one of the main driving forces that led them to RepSpark. Now that they’re in our Community, their brand, and products, are available to over 38,000 retailers. 
• Relief for Customer Service Team: Inclusion in RepSpark Community has not only brought on more exposure and orders for Turtleson, it’s also provided relief for their customer service team. The team now sees fewer questions about inventory and order requests. 
• B2B Functionality: Turtleson’s customers can now see live inventory and place orders on their own. 

The main factor that led Turtleson to RepSpark and away from their previous provider was the RepSpark Community. 

The RepSpark Community offers brands a marketplace of over 38,000 retailers looking for brands to purchase from. Our Community opens retailers up to brands that they might not have been previously working with and provides brands with another marketing avenue. 

The team at Turtleson saw RepSpark Community as a must-have to remain competitive in their market.  

“The fact that a majority of our closest competitors were using [RepSpark’s Community] put us at a disadvantage,” said Andy Plate, President of Turtleson. “Frankly, we felt like we had to be in the Community to be relevant.” 

Now that they’ve joined our platform and are part of our Community, the Turtleson team has been able to expose their brand to a whole new audience. 

If you’re curious about our B2B Community, you can read more about it here. 

Additionally, since joining RepSpark, Turtleson has been able to provide some relief for their customer service team. The RepSpark platform has helped reduce the number of questions that Turtleson’s Customer Service team gets about inventory availability and order requests. 

RepSpark’s integration with ERPs provide live inventory updates for buyers. Our platform also offers several ways to showcase products to buyers (Digital Catalogs, Custom Assortments, Microsites, and more), along with several ways for them to pay for them directly within the platform. 

The Challenges Turtleson Faced

• Product Representation: Turtleson needed a better way to showcase its inventory and allow customers to place orders.
• Competitor Edge: Without a B2B platform, Turtleson was at a disadvantage compared to competitors offering similar capabilities.
• Operational Efficiency: Limited ability to take re-orders or special orders efficiently.

Turtleson, a lifestyle sportswear brand, faced challenges in efficiently representing its product line and inventory to customers. 

Their prior software had the core features and services they required to operate their wholesale operations, but it lacked a marketplace where their brand would be exposed to interested buyers. 

“Our primary challenge was that we didn’t have an efficient way to represent our product line and related availability to our customers. We wanted customers to be able to see our inventory and place orders against it at their will.  [RepSpark’s B2B tools] and Community visibility provided a great solution for us,” said Plate. 

Not having a B2B platform limited Turtleson’s ability to take re-orders or special orders efficiently. 

Transitioning to RepSpark solved that issue for them. 

Another challenge that Turtleson faced was the lack of clarity for their reps and buyers. The Turtleson team wanted their buyers to have better access to the status of their orders and invoices.  

We’ve been building all those features out and shortly we’re going to announce a new ecosystem of features that will address these exact needs.